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Reports
Claims
RCL01 - eClaims Volume Report 1
RCL01 - Claims Volume Report 2
RCL02 - eClaims Pending Report 1
RCL02 - Claims Pending Report 2
RCL03 - Claims Decision Report
RCL04 - Claims Re-Opened Report
RCL05 - Claims Payment Report
RCL06 - Rehabilitation and Wellness Report
RCL07 - Disputed Claims Summary Report 1
RCL07 - Disputed Claims Summary Report 2
RCL08 - Claims Closed Report
Claims Notification Report
Claims Lodgement Lag
Claims Portfolio Summary Report(Open Book)
Reopened Claims
New Claims Lodgement Report
FSC Unexpected Circumstances Reason Report
Cycle Time Breach Report
Claims Cycle Time SLA Report
Claims FSC SLA Report
Solicitor Involvement Report
Solicitor Involvement v2 Report
Claims Portfolio Summary Closed Reason Report
Closed Claims Breakdown Report
Closed Claims Cycle Time Report
Claims History Extract
TPD Mandatory (TPD Assist on Claims) Rehab Referrals
TPD Assist EI Referrals
TPD Assist EI Rehab Outcomes
TPD Assist (On Claim) Rehab Outcomes
TPD Assist Closed Reason Report
TPD Assist Average Duration Report
Claims Notification Report
Claims Lodgement Lag
Claims Portfolio Summary Report(Open Book)
Reopened Claims
New Claims Lodgement Report
FSC Unexpected Circumstances Reason Report
Cycle Time Breach Report
Claims Cycle Time SLA Report
Claims FSC SLA Report
Solicitor Involvement Report
Solicitor Involvement v2 Report
Claims Portfolio Summary Closed Reason Report
Closed Claims Breakdown Report
Closed Claims Cycle Time Report
Claims History Extract
TPD Mandatory (TPD Assist on Claims) Rehab Referrals
TPD Assist EI Referrals
TPD Assist EI Rehab Outcomes
TPD Assist (On Claim) Rehab Outcomes
TPD Assist Closed Reason Report
TPD Assist Average Duration Report
Underwriting
RUW01 - Underwriting Volume Report
RUW02 - Underwriting Cases Pending Report
RUW03A - Demographics of CLEANSKIN Applications Report
RUW03AD - Demographics of CLEANSKIN and NON-CLEANSKIN Applications Report
RUW03B - Demographics of CLEANSKIN Applications Report - IP Only
RUW03C - Demographics of CLEANSKIN Applications Report by Occupation
RUW03D - Demographics of NON-CLEANSKIN Applications Report
RUW03E - Demographics of NON-CLEANSKIN Applications Report - IP Only
RUW03F - Demographics of NON-CLEANSKIN Applications Report by Occupation
RUW04A - Insured Value of CLEANSKIN Insurance Application Report
RUW04B - Insured Value of CLEANSKIN Insurance Application Report - IP Only
RUW04C - Insured Value of NON-CLEANSKIN Insurance Application - IP Only
RUW04D - Insured Value of NON-CLEANSKIN Insurance Application
RUW05 - Underwriting Decision Report
Total Applications Received
Underwriting FSC SLA Report
Total Applications Received
Underwriting FSC SLA Report
Statistical
RST01 - Average number of days from notification to lodged
RST02 - Average notification lag (days)
RST03 - Stage of solicitor involvement open claims (percentage)
RST04 - Claim cause report
RST05 - Claims per age group
RST06 - Claims by occupation
RST07 - Claims by gender
RST08 - Top employer open claims (percentage)
RST09 - Claims by location
RST10 - Open claim cause - Sickness versus Accident
RST12 - Underwriting Sums Insured
RST13A - Underwriting Applications by Location Report - CLEANSKIN
RST13B - Underwriting Applications by Location Report - NON-CLEANSKIN
RST14 - Total Applications Received
Complaints
RCM01 - Complaints SLA Report
RCM02 - Complaints Volume Report
RCM03 - Age of Complaints Report
RCM04 - Complaint Type and Source Report
RCM05 - Customer Level Detail Report
RCM06 - Watch List Report
New Complaints and Disputes
Disputed Claims Received Report
Disputed Claims Closed Report
Disputed Claims Received Report
Disputed Claims Closed Report
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Claims
Underwriting
Statistical
Complaints